IBRS has a large team of highly skilled field-based technicians, engineers and business process experts that collectively deliver a wide range of IT services for our customers and partners across the UK.
We have 30 years’ experience providing IT services to the UK’s public and private sectors.
Our field based engineers and project management staff provide the physical on site delivery of our solutions but by no means do they operate in isolation, each one of them receives the full backing of our office based support and network engineers from our Network Operations Centre. With a diverse range of Engineers, Project Managers and IT Consultants we have delivered 1000’s of projects across multiple sectors.
Support Based Engineering
For those customers and channel partners that require ongoing onsite IT support services and break/fix warranty delivery, our IT support engineers provides rapid access to a team of specialists to address IT hardware issues that cannot be fixed remotely.
IBRS field engineers are highly skilled in supporting any IT device or system and our IT support contracts cover all labour, replacement parts and components. If they are unable to quickly and effectively resolve an issue, they will provide temporary loan equipment, or facilitate a permanent replacement where necessary. These engineers are also highly skilled in the software packages and operating system in use by our customers, allowing them to fully become an extension of in-house IT support teams.
New installations, relocations, modifications, upgrades and removal services are all part of a standard IT support contract service, with our engineers operating at the desk side to deliver a personal and highly effective service.
IT support contracts can be tailored to specific customer requirements, allowing you to decide which equipment is in scope of the contract, where some services may be delivered in parallel to in-house capability and allowing you to select support hours, service windows, regular maintenance and of course SLA response times.
Certifications & Accreditations
IBRS has built strategic partnerships with the world’s most respected solutions and services vendors. We achieve the highest level of accreditations and retain the highest quality expertise within our workforce, holding appropriate accreditations and training success at both company and individual level.
These vendors provide the building blocks of our solutions and IT services portfolios, but of course there are new vendors emerging and developing all the time, with a huge installed base of products and solutions from many different providers. Where we may not have the depth of expertise, or require additional IT support surrounding a specific technology, we have an extensive partner network, which allows us to bring in the expertise necessary. It is the networking capability and our philosophy of truly owning every issue until it is resolved that really set us apart from our competition.
Of course, our expertise is not limited to purely technical support matters, we adopt practical and pragmatic project management and IT process techniques, through the application of PRINCE2 and ITIL methodologies in our projects. Furthermore, as a business we hold all the principal ISO quality certifications and for the public sector we even ensure that our staff are SC cleared.
For large scale project delivery and fluctuating demand IBRS offers a highly flexible resourcing solution, which allows customers and channel partners to rapidly scale up and down their technical workforce in order to deliver exceptional projects. This can be a highly effective way to plug skills shortages and to deliver expertise for a short period of time, without having to formally recruit staff, which may cause project delays, capability gaps and present difficulties in reducing numbers quickly when the need subsides.
The ability to rapidly increase and decrease headcount and to select from well-trained and pre-approved engineers can be invaluable, allowing almost instant staff number changes to supplement permanent staff. Flexible resources can be deployed across the UK and Ireland with a huge variety of skills available:
Communications & Collaboration
Voice & IP Telephony
Rich Media Conferencing
Data Centre & Cloud Solutions
Virtualisation & Consolidation
Professional & Managed Services
Application Integration & Development
Remote Monitoring & Management
Service Desk – ITSM
Managed Infrastructure Services
How do we ensure that we supply suitable staff?
One of the key issues when requesting temporary staff to fulfil specific projects, is that it is crucial that they are of the correct level of experience and training. To ensure that we always provide suitable staff we adopt the SFIA Framework which describes the technical skillset possessed and the level of expertise the individual has. This can range from more junior staff through to hugely experienced IT consultants and is an extremely useful way for us to assess individuals, ensure we provide suitable resources and set an appropriate day rate.